At That Life Gear , we are committed to providing our customers with the highest quality apparel and exceptional service. To maintain the integrity of our products and ensure customer satisfaction, we have established the following Return and Exchange Policy:
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Quality Assurance: We take great care in inspecting and packaging our clothing items to meet our stringent quality standards. Before shipping, all items undergo a thorough quality check to ensure they are free from defects and damages.
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No Returns or Exchanges: As part of our commitment to hygiene and quality control, we do not accept returns or exchanges on any clothing items unless they arrive damaged or defective. We encourage customers to carefully review product details, sizing charts, and descriptions before making a purchase.
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Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us within 24hrs of receiving your order. We will provide guidance on how to proceed with a return or exchange for such items.
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Store Credit: For eligible damaged or defective items, we offer one option:
- Store Credit: Alternatively, you can opt for store credit, which can be applied to future purchases on our website.
- Shipping Costs: We do not reimburse return shipping costs for any reason, except for cases where we shipped a damaged or defective item in error. In such cases, we will provide a prepaid return shipping label.
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Cancellation: If you wish to cancel an order, please contact our Customer Support Team as soon as possible. Orders that have already been shipped cannot be canceled and fall under our standard Return and Exchange Policy.
By making a purchase from That Life Gear, you agree to abide by this Return and Exchange Policy. We value your understanding and support in maintaining the quality and integrity of our products and services.
This policy is subject to change without notice, so please review it periodically for any updates. If you have any questions or require assistance, please do not hesitate to reach out to our Customer Support Team.
Thank you for choosing That Life Gear. We appreciate your trust and patronage.